World of Warships errors and common problems

Game crashes: Crashes and critical errors during play

Means

The game closes or shows a critical error, often after an update or in the middle of a battle. Wargaming asks players to check the game files with its WGCheck tool and send a crash report if it keeps happening.

First step

Download WGCheck from Wargaming support and start it. All steps

Can't connect to server: Connection errors, lag spikes and disconnects

Means

The client can't reach the server, or you get dropped and lag badly during a battle. Wargaming points to firewalls, antivirus and the home network as the usual causes.

First step

Check that your antivirus and firewall are not blocking the game. All steps

Stuck on loading screen: Battle loads but never starts, often due to mods

Means

Loading finishes but the battle never opens, or the client hangs on the loading screen. Wargaming lists outdated or damaged mods as a common cause.

First step

Open the Wargaming Game Center. All steps

Can't log in: Wrong login details or account region mismatch

Means

The game says the email or password is wrong, or won't let you in through Steam. Wargaming says this is often a typo, a region that doesn't match the account, or a Steam profile linked to a different account.

First step

Check that Caps Lock is off and type your email and password again. All steps

Unable to connect to the update service: Game Center cannot download a patch

Means

Game Center can't reach the update server, so the game won't download or update. Wargaming treats it as a local connection, firewall or antivirus problem in most cases.

First step

Click Retry, then restart your router or modem. All steps