Vinted errors and common problems

Can't log in: Wrong sign-in method or an account on hold

Means

Login often fails because you use a different method from the one you signed up with, such as email instead of Google, Facebook or Apple. Vinted also says an account can be put on hold until you verify your phone or confirm you own it.

First step

Log in with the same method you used to sign up, or with your email address instead of your username. All steps

App not loading: Old app, old phone system or bad cache

Means

Vinted says most loading problems in the app come from an outdated app or phone system, or from stored data that went bad. The app needs iOS 16 or Android 9 or later.

First step

Restart your phone. All steps

Shipping label not working: Label email missing or wrong address details

Means

The label may not arrive or may not be created when your email, address or phone number on Vinted is wrong, or when the buyer's address has an error. Short technical problems can also stop the label from being made.

First step

Search your inbox and spam folder for the email from Vinted's no-reply address. All steps

Withdrawal not arriving: Bank transfer delay or wrong bank details

Means

A withdrawal can take up to 5 business days to reach your bank. Vinted says it fails when the account number or sort code is in the wrong format, or the bank account name does not match your Vinted Balance.

First step

Wait 5 business days and check your statement for Vinted Pay, Adyen or Mangopay. All steps

Verification code not arriving: Slow text, typo or too many attempts

Means

The text with your 4-digit code can take a few minutes. Vinted says it also fails when the number is typed wrong, is already used on another Vinted account, or after too many wrong tries, which blocks it for 2 hours.

First step

Wait a few minutes for the text, then try again. All steps

Payment stuck: Payment provider has not answered yet

Means

A payment can get stuck if you close the payment screen, lose your connection, or the payment provider has a short problem. The item stays reserved for you while the provider sorts it out.

First step

Wait 30 minutes to 6 hours for the payment provider to finish the payment. All steps

Registration failed: Apple ID sign-in with Hide My Email

Means

This shows when you try to log in with your Apple ID. Vinted says that if you picked Hide My Email at sign-up, logging in with your normal email and password may not work.

First step

On the log-in screen, choose Continue with Apple. All steps