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Common problemX (Twitter)

X account locked

X wants you to prove you own it

X locked the account because it looked hacked, showed automated behavior or may have broken the rules. You unlock it by confirming you own it with your phone, your email or a captcha check.

Is X (Twitter) down right now? Operational: 49 problem reports in the last hour. If it were down for everyone, this problem could come from there; right now it looks normal.
Fix it

How to fix it

  1. Log in and find the message that says your account is locked.

  2. Select Start.

  3. Enter your phone number or choose Send email to get a verification code.

  4. Type in the code and submit it, or pass the captcha check, then select Continue to X.

  5. If you cannot log in at all, contact X support.

From X (Twitter)'s help pages: help.x.com, in our words. Checked on 5 November 2026. If the steps do not help, X (Twitter)'s own support is the next stop.

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More common X (Twitter) problems

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