Common X (Twitter) problems

Common problems

• Pages won't load: Errors or blank pages on x.com

  Means

  Pages, search or profiles on x.com fail to load or show an error. X points to the network connection, an old browser, stored cache and cookies, and browser extensions such as ad blockers.

  First step

  Check your network connection and turn off any VPN. All steps

• Account suspended: Suspended for spam, abuse or a security risk

  Means

  The account is suspended and you cannot post or interact. X suspends accounts for spam, for abusive behavior or when it suspects the account was hacked.

  First step

  Log in and follow any prompt to confirm your phone number or email address, which can lift the suspension. All steps

• Account locked: X wants you to prove you own it

  Means

  X locked the account because it looked hacked, showed automated behavior or may have broken the rules. You unlock it by confirming you own it with your phone, your email or a captcha check.

  First step

  Log in and find the message that says your account is locked. All steps

• Rate limit reached: Too many actions in a set time

  Means

  X caps how many posts, replies, messages and follows an account can make in a day or in shorter windows. When you reach a cap, an error tells you which limit you hit.

  First step

  Read the error to see which limit you reached. All steps

• Android app not working: App crashes, closes or will not load

  Means

  The X app for Android crashes, closes on launch or will not load posts. X's steps cover the connection, stored app data and the login inside the app.

  First step

  Turn your phone off and on again. All steps

• Too many login attempts: Too many failed sign-in attempts

  Means

  After several failed sign-ins, X blocks new attempts for a while, even with the right password. The lock usually clears by itself after about an hour.

  First step

  Wait about an hour and do not keep requesting password resets. All steps