Rainbow Six: "Failed to load player profile"

How to fix "Failed to load player profile"

1. Close the game and Ubisoft Connect.

2. Copy your save folder from the Ubisoft Game Launcher savegames folder to a safe place, then delete the original.

3. Start Ubisoft Connect as administrator and turn off cloud save sync and the overlay.

4. Launch the game and change an Operator loadout so a new save is made.

5. Close the game, turn cloud sync and the overlay back on, then pick the local save when asked.

From Rainbow Six's help pages: ubisoft.com, in our words. Checked on 11 November 2026. If the steps do not help, Rainbow Six's own support is the next stop.

More Rainbow Six errors and common problems

• Can't connect to serversOutage, router or software conflict
• Game crashes or stuttersOld drivers, damaged files or background apps
• High pingGame picked a far away data centre
• Game won't launchUbisoft Anti-Cheat damaged or blocked
• Legend Division lockedPC security features are not turned on
• 3-0x0001000BConnection to the server was lost
• 2-0x0000D00AMatchmaking service connection dropped
• 0-0x00000312Connection through your provider was lost
• 6-0x00001000Matchmaking service connection dropped
• 0-0x00001001Lost the connection to BattlEye
• 2-0x0000C015Connection to the server was lost
• 01102Secure Boot not set up correctly

All Rainbow Six errors and common problemsLive Rainbow Six status