Rainbow Six errors and common problems

Can't connect to servers: Outage, router or software conflict

Means

When Siege can't reach its online services, Ubisoft says the cause can be your internet provider, how your connection is shared, or software on your PC getting in the way.

First step

Check Ubisoft Help for maintenance or an outage on Siege. All steps

Game crashes or stutters: Old drivers, damaged files or background apps

Means

Crashes, freezes and stutter on PC usually come from a system below the requirements, missing or damaged game files, old graphics drivers or apps running in the background.

First step

Check that your PC meets the system requirements for Siege. All steps

High ping: Game picked a far away data centre

Means

Siege picks a data centre for you based on ping, and sometimes it lands on one far away. On PC you can choose the data centre yourself in a settings file.

First step

Close the game. All steps

Game won't launch: Ubisoft Anti-Cheat damaged or blocked

Means

Siege uses Ubisoft Anti-Cheat, and the game can fail to start when the anti-cheat install is damaged, game files are missing, or security software blocks it.

First step

Verify the game files in Ubisoft Connect, Steam or the Epic Games Launcher. All steps

Legend Division locked: PC security features are not turned on

Means

On PC, R6 ShieldGuard Secure Platform requires extra Windows security features before you can enter the Legend Division in Ranked.

First step

In the game, select Play, then open the Security Requirements menu to see what is missing. All steps

3-0x0001000B: Connection to the server was lost

Means

Ubisoft says this code shows up when the game loses its connection to the server.

First step

Restart Rainbow Six Siege. All steps

2-0x0000D00A: Matchmaking service connection dropped

Means

This error means the connection to the matchmaking service was lost, so you can't find or stay in a match.

First step

Restart Rainbow Six Siege. All steps

Failed to load player profile: Local save file is corrupted

Means

Ubisoft says this message appears when the local save of your game is corrupted. You can fix it by replacing the local save.

First step

Close the game and Ubisoft Connect. All steps

0-0x00000312: Connection through your provider was lost

Means

Ubisoft says this error occurs when the connection through your internet provider to the server was lost.

First step

Check Ubisoft Help for maintenance or an outage. All steps

6-0x00001000: Matchmaking service connection dropped

Means

Like other matchmaking errors, this code means the connection to the matchmaking service was lost.

First step

Restart Rainbow Six Siege. All steps

0-0x00001001: Lost the connection to BattlEye

Means

Ubisoft says this code appears when the game loses its connection with the BattlEye anti-cheat service.

First step

Restart Rainbow Six Siege. All steps

2-0x0000C015: Connection to the server was lost

Means

Ubisoft lists this as another code for a lost connection to the server.

First step

Restart Rainbow Six Siege. All steps

01102: Secure Boot not set up correctly

Means

R6 ShieldGuard Secure Platform shows 01102 when it finds that Secure Boot is not turned on correctly. Ubisoft lists 01101 and 01104 with the same fix. It blocks the Legend Division on PC.

First step

Reset the Secure Boot keys to their default settings in your BIOS or UEFI. All steps