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Error codeDiabloWindows PC: Diablo IV and Diablo III

Diablo: "Error 395002"

Character still held after a sudden disconnect

Your game dropped suddenly and the character is not free to log in yet. Blizzard says it usually clears within 15 minutes. It shows up in Diablo IV and Diablo III.

Is Diablo down right now? Operational: 2 problem reports in the last hour. If it were down for everyone, this error could come from there; right now it looks normal.
Fix it

How to fix "Error 395002"

  1. Wait about 15 minutes and try again.

  2. Create a new character, play it for 5 minutes, log out and try the first character again.

  3. Run Scan and Repair to fix damaged game files.

  4. Delete the Battle.net Tools folder so the app rebuilds it.

  5. Restart your computer when you are done.

From Diablo's help pages: us.support.blizzard.com, in our words. Checked on 11 November 2026. If the steps do not help, Diablo's own support is the next stop.

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