Diablo errors and common problems

Characters missing: Heroes not showing on character select

Means

Your characters do not show up on the select screen. Blizzard says to check the account first, and notes that Eternal characters can't be played in the current Season.

First step

Make sure you are logged in to the right Battle.net account. All steps

Code 300202: Connection error when logging in

Means

Diablo IV can't connect to Blizzard's servers, usually at login. Blizzard handles it as a connection error on your network.

First step

Restart your modem and router. All steps

Code 300008: Login attempt fails to reach the servers

Means

The login stops with code 300008, often after waiting in the queue. Blizzard treats it as a connection issue and points to service news first.

First step

Check the news on the login screen or BlizzardCS on X for service updates. All steps

Error 395002: Character still held after a sudden disconnect

Means

Your game dropped suddenly and the character is not free to log in yet. Blizzard says it usually clears within 15 minutes. It shows up in Diablo IV and Diablo III.

First step

Wait about 15 minutes and try again. All steps

Code 316610: Servers can't talk to your system

Means

Blizzard says this code means its game servers are having trouble talking to your PC or console. Players often get it at character select.

First step

Restart your computer or console before anything else. All steps