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Common problemDiablo

Diablo IV characters missing

Heroes not showing on character select

Your characters do not show up on the select screen. Blizzard says to check the account first, and notes that Eternal characters can't be played in the current Season.

Is Diablo down right now? Operational: 2 problem reports in the last hour. If it were down for everyone, this problem could come from there; right now it looks normal.
Fix it

How to fix it

  1. Make sure you are logged in to the right Battle.net account.

  2. Exit Diablo IV, log out of the Battle.net app and log back in.

  3. Check whether the character is Seasonal or Eternal and look in the right list.

  4. If the character is still missing, contact Blizzard Customer Service.

From Diablo's help pages: us.support.blizzard.com, in our words. Checked on 11 November 2026. If the steps do not help, Diablo's own support is the next stop.

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