Common Capital One problems

Common problems

• Can't sign in: Forgotten details or saved autofill data

  Means

  Capital One lets you get your username or reset your password online in a few minutes. If sign-in errors keep coming back, it says saved autofill data in your browser can be the cause.

  First step

  Select Recover username or reset password on the sign-in page and follow the steps. All steps

• Card declined: Fraud check, wrong details or credit limit

  Means

  Capital One may stop a purchase that looks unusual until you confirm it was you. Wrong card details, a locked or unactivated card, a reached credit limit or a missed payment can also cause a decline.

  First step

  If you made the purchase, reply yes to the Was this you? text or email and try again. All steps

• Account restricted: A hold that needs review by phone

  Means

  When a Capital One bank account or card is restricted, a banner shows online and in the app, and most transactions won't go through. There are several kinds of holds, and some need more than one team to review them.

  First step

  Call Capital One first: 1-866-536-9023 for fraud, 1-888-420-9943 for 360 accounts or 1-800-227-4825 for credit cards. All steps

• Mobile deposit rejected: Check photo unreadable or not endorsed

  Means

  Capital One may ask you to deposit again if it can't read the check, the corners are cut off, the photo is too light or dark, or the back is not endorsed.

  First step

  Sign the back and write for Capital One mobile deposit before you take the photos. All steps