Rocket League errors and common problems

Can't connect to servers: Outage, region or home network trouble

Means

You see messages like "You are currently not connected to the Rocket League Servers" or "No servers online". Epic says the cause can be an outage, your region, or your home network.

First step

Check the Epic Games status page for outages. All steps

Game crashes: Mods, background apps or damaged files

Means

When Rocket League crashes or won't start on PC, Epic lists the fixes in the order that solves the most cases, starting with mods and other apps.

First step

Turn off any mods or third-party apps. All steps

Low FPS: Drivers, wrong graphics card or heavy settings

Means

Graphics glitches and frame rate drops on PC can have many causes, so Epic gives a set of checks to work through in order.

First step

Check that your PC meets the system requirements. All steps

Freezes on startup: Too many pending friend requests

Means

Since Epic Friends came to Rocket League, players with a lot of pending friend requests can freeze or crash when the game starts.

First step

Install the Epic Games Launcher and log in. All steps

Black screen: Display resolution or HDCP problem

Means

If you only see a black screen but can hear the game, Epic points to display resolution settings or HDCP.

First step

On Epic Games Store, open Settings, find Rocket League under Manage Games and add -windowed as a command argument. All steps

Error 71: Lost connection to Rocket League servers

Means

Epic lists Error 71 with other connection messages that stop you from playing online. It points to the game's cache, your clock or your network.

First step

Check the Epic Games status page for outages. All steps

Syncing Failed: Your device clock is off

Means

Rocket League needs an accurate clock to connect to its servers. On Xbox it can also come from too many saved replays and training packs.

First step

On Windows, right-click the taskbar clock, choose Adjust date/time, turn on automatic time and time zone, then select Sync now. All steps

Load Failure: Save data could not be loaded

Means

Load Failure means the game could not read your save data. Epic's PC guides start with the clock and then rebuild the save.

First step

Sync your PC clock with internet time. All steps

Save Failure: Game could not write your save

Means

Save Failure means the game could not save your data on PC. Epic points to the clock and to folders set to read-only.

First step

Sync your PC clock with internet time. All steps

Version Mismatch: Game is not on the latest update

Means

This message shows when you look for a match on an older version of the game than the servers expect.

First step

Download the newest Rocket League update. All steps

communicating with the Epic Online Services: Wrong date and time or account problem

Means

After a Checking Privileges message you get "Having problems communicating with the Epic Online Services". Epic says a wrong date and time is a common cause, and it can also mean the Epic account is disabled.

First step

Set the correct date and time on your PC or console. All steps

NTDLL error: Corrupt save or cache file

Means

A Runtime or NTDLL error at launch points to a corrupt save file. It can happen after a forced close, a crash, or mods that change save data.

First step

Open File Explorer and go to Documents, My Games, Rocket League, TAGame. All steps