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Common problemNintendo Switch OnlineNintendo Switch
Game doesn't see your Nintendo Switch Online membership
Wrong account picked or console needs a restart
You pay for Nintendo Switch Online but a game still asks you to buy it. Nintendo says the console needs a full restart and the game must use the account that holds the membership.
How to fix it
Turn the console fully off with Power Options; Sleep Mode is not enough.
Turn it back on and start the game from the HOME Menu.
When asked, pick the Nintendo Account that has the active membership (Expansion Pack games need an Expansion Pack membership).
Open Nintendo Switch Online on the HOME Menu to check that account's membership status.
From Nintendo Switch Online's help pages: en-americas-support.nintendo.com, in our words. Checked on 11 November 2026. If the steps do not help, Nintendo Switch Online's own support is the next stop.
More Nintendo Switch Online errors and common problems
- Can't join online matchesNAT type, slow speeds or the home network
- Lag in online playSlow internet, weak Wi-Fi or interference
- Can't sign in to accountForgotten password, email or sign-in ID
- 2110-3127Connection test fails because of DNS
- 2618-0516Match-making fails because of NAT type
- 2811-7503Service busy or briefly down
- 2137-8056Cannot reach the eShop server
- 2618-0513Match-making fails on the current network
All Nintendo Switch Online errors and common problemsLive Nintendo Switch Online status