Marvel Rivals errors and common problems

Can't log in: Leftover proxy, VPN or accelerator settings

Means

If your internet works in a browser but the game won't log in, NetEase says old proxy settings from a VPN, proxy or game accelerator may be blocking it.

First step

Search Windows for Proxy settings and make sure Use a proxy server is off. All steps

Can't rejoin a match: Antivirus or firewall blocks the game

Means

Crashes at launch, failing to enter a match after loading, or not being able to rejoin after a disconnect can come from antivirus or firewall software misreading the game.

First step

Add the game folder and Marvel-Win64-Shipping.exe to your antivirus or firewall allow list. All steps

Stuttering: Driver or Windows graphics setting

Means

If your PC meets the requirements but the game still stutters, NetEase suggests a clean driver install and giving the game high performance mode in Windows.

First step

Reinstall the latest graphics driver for your card using the clean install option. All steps

Stuck at 99%: Slow drive delays the match load

Means

Some players hit a long wait or an error at 99% loading before a match. NetEase recommends running the game from an SSD.

First step

Install the game on an SSD. All steps

DirectX 12 is not supported on your system: Windows or graphics card too old

Means

The game needs DirectX 12. This message shows when Windows or the graphics card does not meet the minimum requirements.

First step

Update Windows 10 64-bit to version 1909 or later. All steps

Out of Video Memory: Crash on Intel 13th or 14th gen CPUs

Means

Players with Intel 13th or 14th generation CPUs can get an Out of Video Memory crash message when the game starts.

First step

Update to the latest BIOS following Intel's or your motherboard maker's instructions. All steps

GPU Memory Leak: Graphics memory runs out and the game crashes

Means

Some PCs show GPU Memory Leak, followed by crashes and GPU out of memory errors. NetEase links it to unlocked Intel 13th and 14th gen CPUs and to cards with too little video memory.

First step

On an unlocked Intel 13th or 14th gen CPU, update to the latest BIOS. All steps