Helldivers 2 errors and common problems

Crashes on launch: Game fails to start since the Easy Anti-Cheat switch

Means

Since the move from GameGuard to Easy Anti-Cheat, some PCs crash or never get into the game. Arrowhead points to leftover mod files, ReShade or OptiScaler files, GameGuard remnants and old settings.

First step

Purge all mods with your mod manager and delete files such as dxgi.dll or reshade64.dll from the game's bin folder. All steps

Black screen on start: Black screen while the intro audio plays

Means

The game opens to a black screen while you still hear the opening cinematic. Arrowhead's fix changes which graphics adapter the game uses.

First step

Press Windows + R, type %appdata% and open Arrowhead > Helldivers2. All steps

Low FPS: Poor performance or broken textures on PC

Means

The game runs slowly, or textures and graphics look wrong. Arrowhead names old drivers and damaged files as common causes.

First step

Check that your PC meets the minimum requirements. All steps

Problems on PS5: Crashes and connection trouble on the console

Means

The game crashes or has trouble connecting on PS5. Arrowhead's checklist covers the network, updates, the system cache and overheating.

First step

Turn your router off for 5 to 7 minutes, then turn it back on. All steps

Audio problems: No sound or poor headset audio

Means

Sound is missing, sounds bad or plays on the wrong device. Arrowhead says Bluetooth headsets and headsets with separate Game and Chat devices are the usual causes.

First step

For a Bluetooth headset, turn off Hands-free telephony in its Properties under Devices and Printers. All steps

Items or Super Credits missing: Content gone after Steam Family Sharing ended

Means

Gear, warbonds or Super Credits seem to vanish. Arrowhead says this happens when you stop borrowing the game through Steam Family Sharing, since the owner's DLC goes with it.

First step

Check whether you played through Steam Family Sharing and then stopped. All steps

0xc0000142: Windows startup failure, often GameGuard leftovers

Means

A Windows error that stops the game from starting. Arrowhead says a restart fixes most cases, and leftover GameGuard files cause many of the rest.

First step

Restart your PC with Restart, not Shut down, unless Fast Boot is off. All steps

0x44415441: Out of date files, usually from old mods

Means

The game found out of date files and won't load them. Arrowhead says mods that don't match the current update are the main cause.

First step

Uninstall your mods and use your mod manager's purge option. All steps