Destiny errors and common problems

Lag and packet loss: Busy network, Wi-Fi or old hardware

Means

Damage lands late and players or enemies rubber-band. Bungie names high latency and packet loss as the main causes, often from network congestion, Wi-Fi, distance or old or damaged network hardware.

First step

Remove other devices from your network and pause downloads while you play. All steps

Stuck in login queue: Servers limit players at busy times

Means

A queue appears before you can log in. Bungie uses it during heavy traffic to keep the servers stable, and wait times depend on how many people are playing.

First step

Stay connected and wait, since you lose your place if you drop out of the queue. All steps

Problems on PC: Old drivers, settings file or download cache

Means

The PC version crashes, won't update or acts strangely. Bungie's PC steps cover out-of-date software, the Steam download cache, Windows Defender false alarms and a bad settings file.

First step

Install all updates for Windows and your drivers. All steps

WEASEL: Catch-all error for network problems

Means

Bungie calls WEASEL a catch-all error that usually means a general network problem. It can also appear if you log in on two platforms at once with Cross Save, or when a ban is applied while you play.

First step

Switch from Wi-Fi to a wired connection, at least for a test. All steps

BEAVER: Can't connect to another player

Means

Your game failed to connect to another player's console or PC. Bungie says router or network settings are the most common cause, along with packet loss and Wi-Fi.

First step

Turn on UPnP on your router, especially if several consoles share it. All steps

BABOON: Packet loss or a dropped connection

Means

A general networking error. Bungie says it can come from packet loss or drops between your home network and Bungie, including Wi-Fi setups and mobile hotspots.

First step

Switch from Wi-Fi to a wired connection, at least for a test. All steps

CENTIPEDE: Lost connection to Bungie's servers

Means

A general networking error that can be caused by losing the connection to Bungie's servers. Bungie also sees it in regional bursts of packet loss that often pass on their own.

First step

Switch from Wi-Fi to a wired connection. All steps

CAT: A new game update is available

Means

A new Destiny update is out and your copy doesn't have it yet.

First step

Exit the game and install the update before you start it again. All steps

BROCCOLI: Graphics driver crash on PC

Means

Bungie says BROCCOLI means the game had trouble detecting your graphics card, usually because the graphics driver crashed.

First step

Install the latest Windows updates. All steps

MARIONBERRY: Problem with your home network setup

Means

Bungie says this points to your network setup, often after a Wi-Fi blip, changed network or parental control settings, or a router stuck in a bad state.

First step

Exit Destiny and shut down your console or PC, then unplug it for at least 30 seconds. All steps

CABBAGE: Router settings block Destiny

Means

Bungie says CABBAGE can happen when router settings block traffic to or from Destiny. Its steps are written for Technicolor and Thomson routers.

First step

Connect your console to the main router that is plugged into your modem. All steps