isitdownrightnow.app
  1. Home
  2. Guides
  3. Is it down for everyone or just me?

6 stepsAbout 5 minutesUpdated 23 October 2026

Is it down for everyone or just me?

When an app or website stops working, either the service has a problem or something between you and it does: your device, your browser, your Wi-Fi or your provider. Each check below rules one of them in or out, quickest first.

Step by step

Six checks, quickest first

  1. Look up the service

    Find it in the service directory or search for it at the top of this page. Each service page shows problem reports from users over the last 24 hours, next to the usual level for that time of day. A sudden jump means many people have trouble at once, which points to the service. A normal level points to your side, though a small or local fault can be missing from the reports.

  2. Check the official status page

    Many services run their own status page, often at an address like status.example.com, and service pages here link to it when there is one. Companies sometimes post there late, so an all-green status page does not rule out a problem.

  3. Load the website from another place

    Type the address into the website check. Our server in Frankfurt opens the site and tells you whether it answered and how long it took. If it loads for our server but not for you, the site is up and the fault is more likely your connection or device. Some faults hit only one country or one app, so take it as a strong hint, not proof.

  4. Switch networks

    On a phone, turn Wi-Fi off and try on mobile data, or the other way round. If the service works on one connection and not the other, the service is fine and the problem is that network: your router, your provider, or a filter on a school or office network.

  5. Rule out your device and browser

    Open the site in a private window, which runs without your extensions and saved cookies, or try another device on the same network. If it works there, clear the site’s cookies and cache or turn your extensions off one at a time. For an app, force close it, open it again and check the app store for an update.

  6. Fix your side

    If it really is just you, restart the device and the router, then flush the DNS cache. The guides on fixing your home internet and flushing the DNS cache walk through each step.

Questions

Common questions

Why do people report problems with a service that works for me?
Outages are often partial. A fault can hit one region, one feature such as login or payments, or only the app and not the website. Many people can have trouble while it works fine for you, and it can reach you later.

Should I reinstall the app?
Not as a first step. If the service is down, reinstalling changes nothing and signs you out, and signing back in may fail until the service recovers. Reinstall only when it works for everyone else and a restart and an update did not help.

Can my internet provider make a site fail only for me?
Yes. A fault in your provider’s network or its DNS servers can make some sites fail while others load. Trying mobile data shows it quickly, and changing your DNS servers often helps when DNS is the cause.
More help

Other guides

Browse all services Check a website